1
Log in to the OS
Go to
/live and enter your practice password (OS_PASSWORD). This sets a session that lasts 24 hours; after that you’ll log in again. The pitch site and the mock demo stay public, only /live and the inbox are gated.2
Scan the dashboard
You land on the dashboard. Check the Needs You triage strip (overdue reorders, awaiting fulfillment, due soon), the KPI tiles, and the revenue trend for the selected date range.
3
Add a customer
Open Customers → Add Customer. Enter a name and phone number (and optionally location/state, tags, notes, and who referred them). A phone number is what lets the SMS bot recognize this person.
4
Place an order
Open Orders → New Order, pick the customer, and use the searchable product picker (it auto-fills the catalog price). Save, the order is written atomically and appears on the board as
requested.5
See it end-to-end
Because the bot reads identity from the same database, that customer can now text the clinic number and be greeted by name. Watch live threads in Inbox (
/live/inbox) and take over any conversation with one click.